Check your Documents

Please check your documents when you receive them.  You agree to review your itinerary and other travel documents for accuracy and to inform us promptly of any issues. The names on your documents must match your government-issued ID (domestic travel) and/or passport (international travel).

Booking & Conditions:

The purchase of any travel services offered by Joyful Travels constitutes a contractual arrangement between you and Joyful Travels. Booking your travel arrangements with Joyful Travels represents your acceptance of these Terms & Conditions set out herein. Please ensure that you read carefully and fully understand these Terms & Conditions prior to booking.

A. Liability
  • Joyful Travels and its agent(s) act as sales agents for the providers named in your itinerary or confirmation (“Suppliers”). We are not responsible for the acts or omissions of the Suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. You acknowledge that your travel plans may be interrupted or cancelled by the Supplier, a government entity, or other third party over which we have no control. You further acknowledge that the Supplier’s own cancellation, rebooking and refund policies, subject to any applicable law that is now or may later be in effect, will govern your rights and remedies, including your right to receive a refund. We have no special knowledge regarding the financial condition of the Suppliers and no liability for recommending a trip credit in lieu of a refund. Suppliers include but are not limited to the airline, car rental, and hotel companies, cruise lines, tour operators, vacation rentals and their property managers, etc.
  • As a travel agency, Joyful Travels does not assume any liability for any injury, damage, death, accident or delay due to any act by any carrier, hotel, restaurant, company or person rendering any of the services included in the tour.
  • Joyful Travels accepts no responsibility for any damage or delay due to machinery breakdown, quarantine, weather or any other causes beyond its control. Joyful Travels accepts no responsibility for any omissions, delays, additional expenses or other events resulting from improper health certificates or necessary documents to enter or depart a country or acts of any government authority.
  • Joyful Travels has no special knowledge of dangers during travel or at destinations. For information related to such dangers, we recommend going to the State Department travel website at www.travel.state.gov,  click on “Find International travel Information” then click on “Country Information”, and  fill in the name of the destination country.
  • For medical and health information, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the name of the destination country. For destination information specific to COVID-19, we recommend visiting IATA’s COVID-tracking site in addition to the State Department site.
  • It is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regards to the risks of COVID-19. Ultimately it is your responsibility to understand and abide by all requirements and restrictions when traveling. This may include the following: health affidavit forms; health screenings prior to departure and/or upon arrival; temperature screenings prior to departure and/or upon arrival; travel reason affidavit forms; online travel authorizations; airline safety & health requirements, such as health forms, screenings, face coverings; in-country requirements, such as periodic temperature checks, quarantine, face coverings; visas. Failure to meet the requirements and/or restrictions puts you at risk for fines, quarantine or deportation at your expense.
  • Joyful Travels offers a tailor-made travel service; therefore, you can request alterations to any aspect of your holiday without surcharges. We will advise you of the cost or saving resulting from proposed alterations and if it is acceptable to you, incorporate it into the total price.

B. Acceptance of Booking

  • Joyful Travels reserves its right to adjust the itinerary, to substitute hotels or to cancel a tour prior to departure due to updates from suppliers.
  • Joyful Travels will not take responsibility for any loss due to group dynamics, weather conditions, governmental or police action, traffic problems or any other conditions.
  • Joyful Travels reserves the right to decline your booking without explanation if we have cause to believe that you might pose a threat to public safety or security.
  • Before you travel you are encouraged to obtain suitable travel insurance and any other necessary insurance.

C. Pricing & Inclusions/Exclusions

  • Prices quoted are determined on and by the local tariff at the time a quotation is made.
  • Any and all quotations which include a price can be changed by Joyful Travels without notice, until a booking has been specifically confirmed. Bookings are not confirmed until the full deposit is received. Joyful Travels is not responsible for prices changes from the suppliers.
  • Unless otherwise specified and stated, prices listed above include local taxes or usage fees, however, do not include foreign/local departure, customs, immigration charges or international transportation tax.
  • Prices are exempt from other monies paid such as tips or gratuities paid directly to, drivers, tour directors or guides; also, prices are non-inclusive of and visa and passport fees; lost or stolen baggage and personal insurance of any personal items furthermore any food or beverages not specified.
  • Travel arrangements involving airline and cruise components are subject to Suppliers’ supplemental price increases that may be imposed by the supplier and/or government, even after you have completed your purchase. You hereby consent to any such price increases and authorize your credit or debit card to be used for them. Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and you may be bound by those contracts regardless of whether you receive notice of their terms.

D. Deposit & Payments

  • Deposits vary by customer and will be stated in the quotation.
  • After receiving your payment, we will issue you the hotel voucher and/or final confirmation itinerary.

E. Cancellation

  • Each supplier imposes their own cancellation policies. You agree to read over their cancellation terms and conditions prior to submitting a deposit.
  • Non-Refundable purchases will be noted for packages and tour services. It is paramount to purchase travel insurance to cover spur of the moment issues that may arise and cause your travel arrangements to change. Read your travel insurance documentation to confirm coverage. Joyful Travels is not responsible for completing travel insurance claims.

F. Health Requirements

  • Before travelling you should ensure that you are fully up to date with all vaccinations required.
  • If your itinerary means you may be involved in strenuous activities such as cycling or trekking you should check with your medical practitioner if you are in any doubts about your fitness to do so.

G. Travel Insurance: Joyful Travels strongly advises that you purchase a comprehensive travel insurance policy to cover all aspects of your tour: the loss of deposits through cancellation, loss of baggage, and personal items, personal injury and death.

  • Travel insurance is not included in your tour price. Joyful Travels will provide insurance options, but it is ultimately the customers responsibility to obtain such insurance prior to traveling.
  • If you elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances of a pandemic, pre-existing medical conditions, and other policy exclusions. Consult the insurance carriers directly for details. Trip insurance or waivers provided by the supplier may not offer insolvency coverage. No representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. You agree to hold us harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to Covid-19 or any other claim under the policy.

H. Passport and Entry Visa

  • All passengers must present accepted photo identification such as a passport or other state or government-issued photo. IMPORTANT INFORMATION FOR DOMESTIC AIR TRAVELERS: The Federal Real ID Act mandates stricter security standards for state-issued driver’s licenses and other forms of identification and prohibits Federal agencies from accepting for official purposes identification that does not meet these standards. Beginning on May 7, 2025, every air traveler will need to present Real ID-compliant identification to be permitted to board a domestic flight; therefore, those holding a non-compliant driver’s license will need to present an acceptable alternate form of identification, such as a valid U.S. passport.  To avoid disruption to their travel plans, air travelers are strongly encouraged to consult with the Department of Homeland Security (www.dhs.gov/real-id) to determine whether their state-issued identification is Real ID-compliant and, if not, what alternate forms of identification will be accepted at the airport.
  • For international travels, your passport must be valid for at least six months following your entry date to your travel destination.
  • It is the responsibility of the passenger or passengers regardless of destination and nationality to first check with the consulate of country they intend to visit for up-to-date current entry requirements and regulations.
  • Due to the fact Visa and health entry requirements are subject to change, without warning and prior notice, we recommend you consult the appropriate consulate (for the country you intend to visit) for verification prior to departure.

I. Airport Check-In

  • Due to the rules and regulations governing check-in procedures, you are responsible for checking into your flight based upon the airline’s rules and regulations. When flying domestically check-in should occur at least 1.5 hours prior to departure and 3 hours prior to departure for international flights.
  • Due to heightened security measures, it is advised that you allow extra time when departing for your flights. Failure to arrive within your airline’s specified time could result in denied boarding.

These terms and conditions form part of the agreement as stated between the client and Joyful Travels. Any person undertaking a booking indicates their understanding, agreement, and acceptance, of the contained Disclaimers and the full Terms and Conditions disclosed.